Frequently Asked Questions
Website
Purchases
Supplier
- Does someone need to meet the oil delivery driver at home?
- Can I know the specific time of oil delivery?
- How can the suppliers offer such low prices for heating oil?
- How come there are two supplier prices for oil?
- Is this lower quality oil?
- Is the number of gallons delivered accurate?
- Is oil heat repair service offered?
- Are these suppliers insured and licensed?
General
What is the purpose of Advantage Fuel?
Advantage Fuel offers residential oil heat purchase options. An easy way to compare suppliers for home heating oil and oil heat repair service. Make your supplier selection and schedule a delivery or service. With each purchase, you choose the supplier and control the details.
TopWhat is the cost to use Advantage Fuel?
All Advantage Fuel features are free to the customer.
TopWhat about security?
Every web page is secure, including logging in. All Advantage Fuel transactions are processed on pages protected by our SSL certificate. Your credit card numbers are not shared with the heating oil supplier
TopWhy buy home heating oil from Advantage Fuel?
You can call us for assistance. Every page is secure, including logging in. In every purchase you have options: supplier, method of payment, price, number of gallons, and date of delivery / service.
TopHow do I cancel a purchase?
Cancelling a purchase depends on when the scheduled date occurs:
Same Day or Next Day
If the scheduled date is less then 2 days away, the customer must contact the oil supplier directly to cancel. Supplier contact information will appear in your email confirmation. Cancellation is not possible on Advantage Fuel.
Two Days or More
If the scheduled date occurs in 2 days or more, the customer can cancel on Advantage Fuel. After customer login, navigate to Customer Contol Panel, select Purchase History, and choose the Cancel button / link for the purchase.
TopA refund when purchased gallons is more then delivered?
Your credit card is only charged when the delivery is complete, using the number of gallons delivered. When you submit your purchase on Advantage Fuel, a Authorization Only transaction is used to verify the availability of funds, and reserve those funds. A Capture transaction (which charges the credit card) is used when the supplier posts your delivery. Your card issuer will then remove the excess reserve amount, which may take several days.
TopWhat forms of payment are accepted for Cash pricing?
If Cash pricing is selected, only cash will be accepted by the oil delivery driver. Money orders and checks are not accepted. If you will not have cash available (as early as 5:00am), purchase by credit card instead. For Cash purchases, plan ahead and be prepared.
TopDoes someone need to meet the oil delivery driver at home?
If Cash pricing is selected, a person must be present (as early as 5:00am) at the residential property to make cash payment at the time of delivery. For credit card purchases, no one needs to be home.
TopCan I know the specific time of oil delivery?
You may contact the supplier (phone number in confirmation email) for general information, but a specific time of delivery is not available due to the nature of the business. Deliveries can begin at 5:00am each day.
TopHow can the suppliers offer such low prices for heating oil?
These are delivery only prices, which means low overhead. Full service prices have to factor in many other costs.
TopHow come there are two supplier prices for oil?
The two oil prices are based on the form of payment. It costs more to accept credit cards.
TopIs this lower quality oil?
There is no quality difference. It is the same oil that all other suppliers use. The sources of oil are common to all suppliers.
TopIs the number of gallons delivered accurate?
The meter on each truck, which measures the quantity delivered, is inspected and sealed by the appropriate governmental department. The accuracy of meters is a legal matter, and all suppliers must comply.
TopIs oil heat repair service offered?
Some suppliers do offer residential oil heat repair service (including oil burner repair).
TopAre these suppliers insured and licensed?
Supplier insurance and licensure are mandatory operational requirements. The appropriate governmental departments oversee and enforce these requirements, including background checks for oil delivery licenses.
TopIs a service contract required?
A service contract is not required. Some suppliers offer service contracts, while others can refer you to one that does.
TopRegular service for an oil burner is once or twice a year?
Once a year oil burner service by a qualified technician is recommended. During the service, discuss this in further detail with the technician.
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